24 Hour Call Out Response
M-Fire offer a 24 hour 365 day, urgent call out response service to all clients to respond and provide an urgent service that cannot wait until the next scheduled visit. We can respond to any of the following:
- Fire alarm faults
- Fire alarm activations that require Engineer reset
- Urgent repairs to fire alarms following fire, flood or other damage to the system
- Power cuts where the standby time of the fire alarm batteries has expired
- Fire extinguisher recharging or replacement at high risk premises (petrol stations, power stations)
- Urgent repairs to fire hose reels, dry risers and sprinkler systems
Over The Phone Advice
We will aim to provide free advice over the phone where we can as the majority fault calls we receive for fire alarms can be resolved without the need for an Engineer to attend, saving you money. Not many companies do that, they'd rather send an engineer and charge you the earth.
The requirement for fire alarm companies to attend to urgent faults according to BS5839 is 8 hours. We can do better than that as we will aim to be with you within 3 hours of a call coming in.
We aim to repair the fault at the time of the call out, if we can't or if we need to order parts then we will return during normal working hours to complete the repair and you will not be charged a second call out fee.