M-Fire COVID-19 Information - please read

Fire Extinguisher Maintenance
Portable fire extinguishers and other portable fire fighting equipment such as fire blankets should be inspected and serviced regularly to ensure they will operate correctly in the event of fire.
Fire Extinguisher Installation
Our expert team of Engineers can quickly assess the risks and provide a survey and quotation on the required equipment. Please Contact Us for more information or to book a free Engineer survey.
Fire Alarm Maintenance
Our team of experienced professional engineers are trained to the highest possible standards and can service your system in accordance with BS5839-1:2017
Fire Alarm Design & Installation
Our expert fire alarm design team can design any fire alarm system either off plan or by survey and follow the job through right up to commissioning and Routine Maintenance.
Dry Riser Testing
A Dry Riser is a system of valves and pipework which enables the Fire Service to pump large quantities of water on to the upper floors of tall buildings for fighting fires.
Fire & First Aid Training
Ofqual regulated training. Our courses are delivered by a team of experienced instructors in both the fire industry and the medical profession

Important Covid-19 Update

Updated 13/05/2020


Following the announcement by the Prime Minister on Sunday, we are expecting many of our clients who have been closed to slowly re-open in the coming weeks.  With this in mind, we are trying to prioritise service visits which were due in April before we complete visits due in May. If your service visit is is due in May, please bear with us, we will contact you as soon as we can do arrange a visit.  There is a slight backlog but we are working flat out to ensure that everyone who is due a service visit, is completed in the correct month.  You do not need to contact us, we will contact you to arrange your service visit.  

Of course, if you have any issues or faults which require an Engineer to attend urgently, these will take priority and we will do our best to respond within 4 hours, however there may be a slight delay in the response time. If you require an Engineer urgently, please call us on 03333 445 007 (24 hrs). 

We have also reviewed our safe system of work which is set out below. 


Safe System of Work - Covid 19

In order to protect our staff and clients, we have split our customers’ premises into three risk groups and have implemented a safe system of work for each risk group as follows:

Please Note: We will not enter the home of anyone who is self-isolating with symptoms of Covid-19, except where life safety critical equipment requires immediate repair, and failure to do so may result in a risk to life from fire.  Where this is the case, the operative will follow group 3 (high risk) procedures with the addition of a disposable protective overall which will be disposed of as clinical waste.  

Risk Groups


Group 1 (Lower Risk)
These premises accommodate low levels of staffing and/or habitation of non-high-risk persons and include: 

  • Offices 
  • Shops
  • Farms
  • Village/town halls 
  • Factories (excluding food production)
  • Warehouses (excluding food storage)
  • Transport & bus depots
  • Restaurant/bar/public houses
  • Communal areas of residential buildings and blocks of flats.  
  • Un-manned sites 

Group 2 (Medium Risk)

These premises accommodate individuals such as key workers, people in their homes (non-self-isolating), children, food production operatives.  

  • Dwellings (Houses and flats within apartment buildings but excluding flats within a sheltered housing scheme)
  • Sheltered housing communal areas
  • Care homes (young, learning difficulties & mental health)
  • Doctors surgeries 
  • Pharmaceutical premises 
  • Food production factories 
  • Food storage warehouses
  • Schools, pre-schools & childcare premises 
  • Ambulance, police & fire Stations 
  • Military installations 

Group 3 (High Risk) 

These customer premises accommodate high risk residents who may be elderly, suffering from various medical conditions or on end of life care. 
  • Hospitals 
  • Nursing homes (Elderly)
  • Care homes (Elderly)
  • Flats within sheltered housing schemes
  • Hospices
  • Mortuaries & funeral directors 

Safe System of Work


Group 1 (Lower Risk): 

The Operative will: 
  1. Sterilise their hands with >70% alcohol gel on arrival
  2. Remain at least 2 metres away from any other person at all times, where this is not possible a face mask will be worn.  
  3. Wash their hands with warm water and soap or >70% alcohol gel at regular intervals throughout the visit and avoid touching their face
  4. Use only their own equipment and pens. You will be asked to use your own pen when singing paperwork, if you do not have a pen with you, the Operative will write your name, position and CV19 in the signature box. 
  5. Sterilise his hands with >70% alcohol gel and clean tools with anti-bacterial anti-viral wipes on departure. 

Group 2 (Medium Risk): 

The Operative will: 
  1. Sterilise their hands with >70% alcohol gel on arrival
  2. Remain at least 2 metres away from any other person at all times, where this is not possible, a face mask will be worn
  3. Clean any equipment they maintain such as manual call points, control panels, switches and extinguishers with anti-bacterial, anti-viral wipes after contact with them
  4. Wash their hands with warm water and soap or >70% alcohol gel and change gloves at regular intervals throughout the visit and avoid touching their face
  5. Only use their own equipment and pens. You will be asked to use your own pen when singing paperwork, if you do not have a pen with you, the Operative will write your name, position and CV19 in the signature box. 
  6. Remove and dispose of soiled wipes and gloves and sterilise their hands with >70% alcohol gel and clean tools with anti-bacterial anti-viral wipes on departure

Group 3 (High Risk): 

The Operative will: 
  1. Sterilise their hands with >70% alcohol gel on arrival
  2. Wear protective gloves, face mask and either full face visor or protective glasses throughout the visit and avoid touching their face
  3. Remain at least 2 metres away from any other person at all times
  4. Clean any equipment they maintain such as manual call points, control panels, switches and extinguishers with anti-bacterial, anti-viral wipes after contact with them
  5. Wash their hands with warm water and soap or >70% alcohol gel and change gloves at when moving between wards, departments and risk areas
  6. Only use their own equipment and pens. You will be asked to use your own pen when singing paperwork, if you do not have a pen with you, the Operative will write your name, position and CV19 in the signature box. 
  7. Remove gloves & face mask and dispose of them as clinical waste 
  8. Wash and sterilise their hands with >70% alcohol gel and clean tools with anti-bacterial anti-viral wipes on departure


Employee Health Screening 

In addition to the measures above, we have implemented an Employee health screening test.  Each day the M-Fire employee have their body temperature taken using an approved tympanic (ear) thermometer. These temperature readings will be recorded and if any M-Fire Employee shows a temperature higher than 37.8°c will be sent home and will not return to work for at least 7 days. If an employee develops a persistent cough or difficulty in breathing, they will be sent home for at least 7 days. 


Working with You
If you have any specific requirements or risk assessments you wish to implement, please let us know by calling our Customer Service Team on 03333 445 007 or by emailing customerservice@m-fire.co.uk You can also talk to the operative on their arrival and they will follow any specific requirements or risk assessments you have on site. 

Let’s work together to keep us all safe!

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